manifestation_id original_title title_transcription creator contributor publisher pub_date statement_of_responsibility manifestation_price manifestation_created_at manifestation_updated_at manifestation_identifier access_address description note extent dimensions carrier_type edition edition_string volume_number volume_number_string issue_number issue_number_string serial_number isbn issn jpno doi iss_itemno lccn ncid issn_l subject:unknown subject:ndlsh subject:bsh subject:lcsh classification:ndc9 classification:ddc classification:ndc8 classification:ndc10 item_id item_identifier call_number item_note acquired_at accepted_at circulation_status shelf library item_created_at item_updated_at 77616 What were they thinking? crisis communication the good, the bad, and the totally clueless "" Steve Adubato Rutgers University Press 2008 2018-11-01 06:06:30 +0900 2019-11-16 12:22:04 +0900 volume 9780813543611 "" "" "" "" "" "" "" 77615 10077619 336|A 16| "BB00468331|Crisis management -- United States -- Case studies|Public relations -- United States -- Case studies|Communication|Johnson & Johnson's Tylenol scare : getting it right|The Exxon Valdez oil tanker spill : the invisible and clueless CEO|The New York Knicks : know when to fold 'em|""Chaos in a West Virginia coal mine : """"They're alive!""""""|The church's pedophilia scandal : skeletons in the closet|Dick Cheney : misfiring under pressure|""The Glen Ridge rape case : """"Stand by our boys""""""|The death of Pat Tillman : the cover-up is always worse|Rudy Giuliani : a tale of two leaders|Christie Whitman and the EPA : coming clean on Ground Zero|""Prudential's terror threat : the """"Rock"""" gets it right""|Virginia Tech : a deadly delay?|""Don Imus : """"I can't get anywhere with you people""""""|Jon Corzine : getting it right ... and getting it wrong|Jet Blue Airways : a late-night disaster|""The O'Reilly """"factor"""" : knowing when to shut up""|Taco Bell's E. coli scare : good intentions aren't enough|The New York Times : covering up for Jayson Blair|""The Duke """"rape"""" case : a rush to injustice""|Alberto Gonzales : paying the price for playing with words|NFL boss Roger Goodell : scoring big points under pressure|""FEMA fails during Katrina : talk about """"clueless""""""" 2009-01-07 00:00:00 +0900 Available On Shelf firstbackroom yours 2018-11-01 06:06:31 +0900 2018-11-10 10:04:47 +0900